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Shipping & Returns Policy

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Shipping & Returns Policy

At ResQ Organics, we know our products work, and our clients report astonishing results! We want your shopping experience to be as smooth and relieving as our skincare line. Below you will find all the details regarding how we ship your orders and our satisfaction guarantees.

Shipping Policy

Where We Ship We currently offer domestic shipping anywhere within the United States (US).

Order Processing & Delivery Times All orders are processed and handed off to the carrier within [Insert Number, e.g., 1 to 2] business days (Monday–Friday). Orders placed after [Insert Cutoff Time, e.g., 2:00 PM CST] will begin processing the next business day. Once shipped, domestic delivery via USPS typically takes [Insert Number, e.g., 3 to 5] business days to arrive.

Shipping Rates & Carriers All orders are shipped via the United States Postal Service (USPS). We want to ensure you get the fairest price possible, so shipping rates are calculated dynamically at checkout based on real-time USPS pricing, your package weight, and your delivery destination.

  • Shipping Calculator: You can easily estimate your shipping costs before checking out by using the shipping calculator located directly on the Cart page.

  • Address Validation: To prevent lost packages and delays, our checkout process includes automatic address validation so you can confirm your shipping details are perfect before completing your purchase.

Note: All orders are shipped from our primary fulfillment center in Morton Grove, IL.

Return & Refund Policy

We stand behind the quality of our products. Because we offer different product lines, our return policies vary slightly depending on what you purchased.

Return Shipping Costs & Fees

  • Return Shipping: Customers are responsible for paying all return shipping costs. We do not provide prepaid return labels.

  • Restocking Fee: There are no restocking fees for returned items.

100% Lifetime Guarantee on Skincare Products

All of our skincare products are 100% guaranteed. There is no time limit and no expiration. You can return them ANY TIME for a full refund!

If you are not fully satisfied with any of our ResQ Organics Skin Products, simply return the unused portion to us.

How to return skincare products:

  1. Package the unused portion securely.

  2. Include your name, your return address, and a brief explanation of why you are returning the product.

  3. Mail the package to:

    ResQ Organics Skin Care Customer Service 524 S. Commons Court Deerfield, IL 60015

Skincare Refund Processing: Please allow up to 4 weeks for processing. Your refund will be issued for the total purchase price (excluding shipping costs). We will issue your refund directly to your original payment method (Credit Card or PayPal) or send a check.

30-Day Money-Back Guarantee on CBD Products

For our CBD product line, we gladly accept returns or exchanges of unopened products purchased directly through ResQOrganicsPets.com or ResQOrganics.com within 30 days of delivery.

Once your unopened return is received and inspected within that 30-day window, we will credit your original form of payment.

Third-Party Purchases

If you purchased ResQ Organics products through other outlets—such as a different online retailer, your chiropractor, or a local health store—please contact them directly. Returns and exchanges for third-party purchases are subject to the specific return policies of the store where the items were originally bought.

Need Help?

If you have any questions about your order, shipping rates, or our return policy, please don't hesitate to contact our customer service team:

  • Email: info@resqorganics.com

  • Address: ResQ Organics Skin Care, 524 S. Commons Court, Deerfield, IL 60015